Company Overview: Active Day
Active Day is a premier provider of adult day health services, dedicated to improving the quality of life for seniors and individuals with special needs. With over 100 locations across the United States, Active Day offers safe, engaging, and supportive environments where members can socialize, receive medical care, and participate in enriching activities. A critical component of their service is transportation, ensuring members can travel safely to and from their centers.
Challenges Faced by Active Day
Before partnering with EMSAR, Active Day relied on a different service provider for the maintenance and repair of their wheelchair
lifts, which are essential for members’ safe and timely transportation. However, when EMSAR acquired the previous provider, Active Day faced concerns about the transition, including potential disruptions in service, technician training, and certification compliance. Given the complexity of wheelchair lift maintenance and the necessity of ensuring seamless operations, Active Day needed a partner who could take over without impacting their day-to-day operations.
The EMSAR Solution
EMSAR stepped in with a well-structured change management approach, ensuring that all necessary staffing, training, and certifications were in place. The transition was executed smoothly, with minimal disruption to Active Day’s transportation services. EMSAR’s expert technicians specialize in wheelchair lift maintenance, handling both preventative maintenance and break-fi x repairs to ensure continuous operation.
Today, EMSAR services and repairs 180 wheelchair lifts across 10 different states for Active Day. This comprehensive coverage guarantees that every vehicle in their fl eet remains safe and fully operational, reducing the risk of delays or failures that could impact member transportation
Why Active Day Chose EMSAR:
- Proven expertise in medical and mobility equipment service.
- Seamless transition and change management from the previous provider.
- Dedicated, knowledgeable, and certified field service engineers.
- Nationwide reach, capable of servicing their multi-state fleet efficiently
Benefits & ROI
With EMSAR’s dedicated service, Active Day has experienced significant benefits:
- Improved Safety & Reliability: Regular preventative maintenance reduces the risk of lift failures, ensuring members can travel without delays or hazards.
- Reduced Liability: By maintaining properly functioning wheelchair lifts, Active Day minimizes the risk of injuries and associated liability concerns.
- Operational Efficiency: EMSAR’s proactive approach prevents unexpected downtime, with an average service turnaround of 3.5 days in Q3 2024.
- Faster Repairs: Out of 45 repairs, 20 repairs were completed within 2 days and 25 within 3 days, ensuring minimal disruption to Active Day’s operations; compared to the 6.3 average repair days in Q4 of 2023.
- Customer Satisfaction: Ensuring safe and on-time transport has improved the overall member experience.
