Application Support & Training Services

At EMSAR, we understand the strategic function that application support, training, and education brings to you and your customers. We offer a broad range of services that are tailored to meet these needs, including:

• Training & Education
• Go-Live Support
• Custom configuration of devices, software applications, and reports
• Curriculum and Training material development

We are experienced in teaching customers how to use your hardware and software. Our team of clinicians and technicians know the importance of training on the use of the equipment while also educating users on other vital factors, such as:

• The value of your product
• Ways to improve their work
• Safety considerations

Our goal is to give you peace of mind by optimizing your product’s implementation and functionality while enhancing the user experience.

The EMSAR team is also experienced in performing complex product configuration of mission-critical and life-saving equipment. We also provide additional application services such as go-live support to assist your customers during product conversions, upgrades, or recalls.

We partner with you to identify your application support and training requirements by ensuring we understand your expectations, geographic needs, and the ideal EMSAR associates for you and your customers. EMSAR has a proven track record with recruiting & retaining top talent with critical skills for the technology sectors we serve. We ensure our professionals possess the credentials, training, skills and experience to provide a “best in class” application support and training experience.

We offer solutions-based training for various audiences, which may include your customer’s general users, clinicians, and technicians. We work very closely with you to identify your training needs and develop successful strategies for end-user, super-user, or system administrator programs. EMSAR also has experience in creating training materials for several of our customers.

We offer these training and support services across several platforms, including:

• Your customers’ sites
• Your classrooms
• Our training facilities
• Guided or user autonomous web-based training
• Live virtual support via video conferencing appointments

Case Study for Clinical Application Support

EMSAR partners with a leading OEM of cardiac monitoring devices and information systems to augment their application support across the nation. The client was challenged with having adequate education resources to effectively meet training and support demands, especially during peak sales cycles and off-shifts. In addition, the travel demands on the client’s own staff led to burnout and costly attrition. Since 2007, a team of EMSAR’s clinical educators has provided end-user education, go-live, and configuration support across the nation for this client.

With this strategic partnership, the client has seen that it’s much easier to meet their customer needs; improved user adaptation; faster implementations, and increased revenue recognition.

For more information about our Clinical Application Services and the top 5 reasons you should choose us as your trusted partner.